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Phonics Bugs support

Support for the iPhone and iPad app

For help, email hello@phonicsbugs.com. Please include the device model, iOS version, and a short description of what happened. Do not include a child's name or other personal details.

Parents can also choose Send Us Feedback in the app's grown-up area. A reply email is optional, and messages are kept for no more than 90 days.

Restore a purchase

Open the grown-up purchase screen and choose Restore Purchases while signed into the Apple Account that made the purchase.

No sound

Turn up media volume, disconnect unintended Bluetooth audio devices, and reopen the app.

Game progress

The app does not create or upload a gameplay profile. Deleting and reinstalling starts gameplay fresh; an eligible Full Version purchase can be restored.

Billing and refunds

Apple processes App Store purchases. Purchase history and refund requests are available through Apple's support services.

About the app

Phonics Bugs is made by Fractelle Inc. for young learners. It contains no advertising, account creation, social features, or user-generated content.